FAQ
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- Australia: 5–10 business days
- International: 7–15 business days
You’ll receive tracking information once your order has been shipped.
Do you offer returns or refunds?
Yes.
We offer a 30-day return policy on eligible items. If your order arrives damaged or there’s an issue with your product, contact us and we’ll help resolve it as quickly as possible.
Are your watches waterproof?
Our watches are water-resistant for everyday use such as:
- Hand washing
- Rain
- Light splashes
However, we do not recommend swimming, diving, or showering with the watch unless otherwise stated on the product page.
What materials are used?
Our watches are designed with durability and everyday wear in mind.
Depending on the model, features may include:
- Stainless steel straps/cases
- Scratch-resistant mineral glass
- Precision quartz movement
Specific details can be found on each product page.
Will the watch fit my wrist?
Most AustraGleam watches are designed with adjustable straps to fit a wide range of wrist sizes comfortably.
If you’re unsure, feel free to contact us before ordering.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow your package in real time.
Do you ship internationally?
Yes, we currently ship to most countries worldwide.
Shipping times may vary depending on your location.
What payment methods do you accept?
We accept secure payments through major payment providers including:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
What if I entered the wrong shipping address?
Please contact us as soon as possible after placing your order.
If your order has not yet been shipped, we’ll do our best to update the address.
How can I contact AustraGleam?
For any questions or support, contact us through our Contact page or email us directly.
We aim to respond within 24–48 business hours.