FAQ

Are your pieces waterproof?
Yes — every AustraGleam piece is made from stainless steel with genuine gold plating, so it's safe to shower, swim, and sweat in without tarnishing.

Will it irritate my skin?
Our jewellery is hypoallergenic and nickel-free, so it's safe for sensitive skin and everyday wear.

What's it made from?
Stainless steel with real gold (or silver) plating — not brass or cheap alloy, so it won't fade, flake, or turn your skin green.

How long does shipping take?
Orders are typically processed within 1-3 business days. Estimated delivery time depends on your location — check our Shipping Policy for full details.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination — see our Shipping Policy for details.

What's your return policy?
See our Refund Policy for full details on returns and exchanges.

How do I care for my jewellery?
While our pieces are waterproof and tarnish-resistant, we still recommend avoiding harsh chemicals (like chlorine-heavy pools or perfume direct contact) for the longest-lasting shine. Store in a dry place when not in use.