FAQ

1. Where do you ship from? We ship from Australia. Some items may be fulfilled by international partners.

2. How can I track my order? You will receive a tracking number via email once your order is shipped.

3. What if I received a damaged item? Please contact us within 48 hours of delivery at austragleam@gmail.com with photos of the damage.

4. Do you offer refunds? Yes, refer to our Refund Policy for full details.

5. Can I change my order after placing it? Please contact us within 12 hours. Once an order is processed, we cannot guarantee changes.

6. How do I contact customer support? Email us at austragleam@gmail.com — we usually respond within 24–48 hours.